Reference

Terms & Conditions for your mahjong33 account

mahjong33 sets out the account, wallet, game and access rules in these Terms & Conditions, so you can understand what applies before opening an account.

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mahjong33 Terms & Conditions for your mahjong33 account
TERMS ASSISTANCE

Get a clear answer on account terms

A policy question should not delay your account decision. We keep a direct support route for questions about acceptance, verification, wallet records, access restrictions and account closure.

Account policy route Open the account help route when you need clarification on phone verification, duplicate accounts, login access or a request to close your account. We answer from the applicable Terms & Conditions rather than giving a generic lobby response, and we may ask you to confirm your registered phone number.
Wallet record check For a question about DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity, send the receipt reference through our contact panel. We compare the record with your account name and transaction status, then explain which policy step applies before any correction is considered.
Access clarification If a title or account feature is unavailable, contact us with the device path you used, such as mobile browser or desktop browser. We can explain whether the restriction comes from account status, technical checks or local eligibility, which depends on local law.
RECORDS AND CONTROL

Your account records stay under clear rules

We handle policy requests through the account and contact routes attached to your registration record.

Account data

We use the details you submit during account creation and phone verification to identify the account connected to a request. If a DANA or QRIS receipt is disputed, the matching account and transaction reference help us check the record without relying on a name alone.

Cookie choices

Cookies may support login continuity, security checks and the policy page display on your device. Our terms explain their role, while your browser controls whether some cookies are stored. Turning off functional cookies can affect account access or require you to verify the phone again.

Login protection

You are responsible for keeping your password, phone and verification codes private. We may pause an account when the sign-in pattern, device change or payment record needs checking. Do not send a password through support; use the account route so the request stays linked to your record.

Record retention

We retain account, transaction and support records for the period needed for account administration, dispute handling and applicable legal duties. The exact period can differ by record type. A closure request does not automatically erase records that we must keep under a valid obligation.

Change requests

You can ask us to correct an inaccurate account detail or clarify how a term applies by using the contact panel. Include the section heading and the requested change. We verify your identity first, then confirm whether the record can be amended and when the change will show.

Policy contact

Questions about these Terms & Conditions belong with our account support route, not a payment recipient or game table. Send your registered phone number, policy heading and concise request. We use that trail to identify the right version and give you a specific response.

Terms & Conditions questions Indonesia asks

Our Terms & Conditions questions focus on the points that affect an Indonesian account before and after access: acceptance, payments, device use, account records and policy changes. If your situation is not covered below, use the account support route with your registered phone number and the relevant heading. Eligibility depends on local law.

They cover account creation, phone verification, login duties, wallet records, game access, account closure, data handling, cookies, support requests and changes to the policy. They apply when you open or use an account, and access depends on local law and any applicable payment-provider requirement.

Those local rails may be available where shown in your account area. We match the payment reference with your registered account and may request a receipt or status check. A wallet transaction does not remove the account, verification or local-law requirements stated in the Terms & Conditions.

Phone verification links the account to the contact detail you provide and helps us handle login, payment and policy requests with the correct account holder. You must keep that phone access available. If verification fails, use the account support route rather than sending a password.

Yes. The Terms & Conditions apply whether you use a mobile browser or desktop browser. Cookies, device checks and login continuity can behave differently by browser, so a change of device may require another verification step before the lobby or an account page opens.

Use the contact panel connected to your account and name the detail you want corrected. Include your registered phone number and the relevant policy heading. We verify the request, compare it with the account record and tell you whether the change can be made.

Closing an account stops the account relationship according to the applicable Terms & Conditions, but it may not erase every record immediately. We can retain transaction, support and security records for valid administration or legal duties. Ask support which record category your request concerns.

Send the restriction message, your registered phone number and the device path used when it appeared through our account support route. We check the account status, payment record and applicable local rule. Eligibility depends on local law, and we explain the outcome tied to the relevant term.

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